Ticket and Gate agents are a part of the SkyWest customer service team. Their responsibilities include: ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns and other duties as assigned..
Is ticket agent a good job?
Working as an airline ticket agent is a very exciting and rewarding career with outstanding benefits. Wages vary widely depending on employer and location, with larger airlines usually offering the most competitive salaries.
What do gate agents do on a daily basis?
Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.
How do I become a ticketing agent?
Eligibility to become Airline Ticketing Agent
- Candidate must have completed Class 10th.
- Candidate must have completed at least 18 years of age (varies by the recruiting company)
- Candidates are required to demonstrate a basic knowledge of computers and good typing skills.
What are the top 3 skills required to be a successful ticket agent?
Most Common Skills For Airline Ticket Agents
| Rank | Airline Ticket Agent Skill | Percentage |
|---|---|---|
| 1 | Customer Service | 38% |
| 2 | Safety Procedures | 17.8% |
| 3 | Airline Tickets | 16.2% |
| 4 | Ticket Sales | 5.9% |
• Aug 18, 2021
What is the salary of an airline ticket agent?
An early career Airline Reservation Agent with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of ₹202,261 based on 9 salaries. A mid-career Airline Reservation Agent with 5-9 years of experience earns an average total compensation of ₹230,000 based on 6 salaries.
What are the interview questions for air ticketing staff?
Airline Ticket Agent Interview Questions
| 1 | Share an experience you had in dealing with a difficult person and how you handled the situation. |
|---|---|
| 6 | Tell me how you organize, plan, and prioritize your work. |
| 7 | Share an experience when you applied new technology or information in your job. How did it help your company? |
Are gate agents union?
The National Mediation Board said on Tuesday that of 12,518 valid votes cast from Delta passenger service employees, which include gate and ticket agents, customer-facing cargo agents and reservation sales workers, 3,772 favored unionization. That includes 3,638 votes for the machinists, while 8,746 chose no union.
Can gate agents upgrade? Although gate agents often do have the power to upgrade your seat, they still have to be careful not to get themselves in trouble for doing so. Airlines have strict policies around passengers getting free upgrades.
Is it hard being a gate agent?
Gate agents are amongst the hardest-working employees at an airline who are under tremendous pressure with every flight to which they are assigned. They have dozens of tasks which they must complete in order to get that airplane to depart on time.
What do gate agents do on daily basis?
Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.
Can gate agents accept tips?
Charlotte confirmed that as airline employees, no — gate agents are not allowed to accept tips. Or kickbacks.
Why do gate agents type so much?
This leads to gate agents being forced to work with archaic computer programs that require numerous codes to perform simple functions. That explains why they always seem to be typing endlessly on their keyboards.
What time do Delta gate agents arrive?
Check-In Times at U.S. Airports
| AT THE AIRPORT | MIN CHECK IN | MIN AT GATE |
|---|---|---|
| 2 hours before departure | 30 mins before departure | 15 mins before departure |
Can gate agents upgrade you? Airlines Are Strict
Although gate agents often do have the power to upgrade your seat, they still have to be careful not to get themselves in trouble for doing so. Airlines have strict policies around passengers getting free upgrades.
Do gate agents work for the airline? Gate agents are employed by the specific airline they work for. Although it may seem like the job they do can be done for any airline at any time, this is not the case. They are specifically hired and trained by the specific airline they work for.
Can gate agents change flights? “Gate agents have to charge the fee that applies to your ticket class or airline elite status,” the publication explains. And they probably can’t get you on a later flight for free, either. At least not if you want to voluntarily change your plans.
Do gate agents get free flights?
Gate agents can receive free or discounted flights based on the policy of the airline they work for. This can include free flights, reduced fares, and in some cases you can even get these benefits for their friends and family.
What do Delta gate agents wear?
Agents have a signature color block dress with Cruising Cardinal accents. Men wear a three-piece suit in Groundspeed Graphite, with a lapel or non-lapel jacket. Blouses with a winged collar and men’s shirts are in Traveling Thistle.
Can Delta gate agents upgrade you?
Passengers who have elite status and purchase full fare tickets will receive complimentary upgrades after passengers who use miles. These upgrades are ranked by elite status.
Can gate agents change seats?
We can get you a better seat—if you ask nicely
Try asking politely about half an hour before departure to see if you can move out of that middle seat at the back of the plane.
Do gate agents travel?
These benefits range from reduced fares to free flights, and are sometimes transferable to friends and family. These benefits are usually only offered if you fly standby, which means flying outside of the busiest times, especially weekends and holidays.
How do I become a airport gate agent?
Here are the requirements to be a gate agent:
- Be at least 18 years old.
- High School diploma or equivalent.
- Valid Drivers License.
- Can lift heavy objects (luggage can be heavy!)
- Pass a drug test.
- Neat appearance.
- Ability to work under pressure.
- Willing to work non-traditional hours (Nights, weekends, and holidays)
How do I become an air ticket agent in USA?
Airlines require their ticket agents to have at least a high school diploma or GED and valid driver’s license and be at least 18 years old, able to lift up to 60 or 70 pounds and know how to provide top-notch customer service. You must also be legally authorized to work in the United States.
What is the salary of air ticketing executive? The average salary of a AIR Ticketing Executive at Air India is ₹ 0.8 Lakhs per year which is 60% less than average salary of a AIR Ticketing Executive in India which receives a salary of ₹ 2 Lakhs per year.